Refund policy

We want you to feel confident ordering from Herbaya.
If there is an issue with your order, we are here to help.
You may request a refund or replacement if:
1. Your package arrives damaged
2. You receive the wrong item
Requests must be made within 10 days of delivery.

If something doesn’t feel right, we encourage you to contact us first.
Our team will always aim to resolve concerns fairly.
📩 Contact us via WhatsApp or email with your order details.