Shipping policy

Herbaya ships across Africa and internationally.
Delivery timelines, fees and payment options depend on your location.
Our goal is simple: clear expectations, reliable delivery and smooth communication.

🇰🇪 Shipping Within Kenya

Delivery Time: 1–3 business days
Payment Options:
1. Prepaid orders
2. Cash on Delivery (available in select locations)
Delivery Fees: Shown at checkout
📌 Our team may contact you via WhatsApp or phone to confirm delivery details.

🌍 Shipping Across Africa (Outside Kenya)

This is where we are very clear and firm 👇
Delivery Time: 5–10 business days (varies by country)
Payment: Prepaid orders only

Shipping Fees:
Calculated after order confirmation
Shared with you before dispatch
📌 Once your order is placed, our team will contact you to:
1. Confirm your delivery address
2. Share final shipping cost
3. Arrange dispatch
Orders are shipped after payment and confirmation.

🌐 International Shipping (Outside Africa)

Delivery Time: 7–14 business days
Payment: Prepaid orders only
Shipping Fees: Calculated based on destination

📦 Order Confirmation & Dispatch
After placing an order:
1. You will receive an order confirmation
2. Our team may reach out via WhatsApp or email
3. Orders are dispatched after confirmation and payment
This helps us ensure accuracy and prevent delivery delays.
❗ Important Notes
Delivery timelines may vary due to customs processing, courier delays or public holidays
Please ensure your contact details are correct at checkout

📞 Customer Support

For shipping questions or order assistance, contact us via the live chat or email with your order number.